How can I track my order?

If you would like to check your order status, please email us at [email protected] with your order number. Our customer service team will be happy to check the latest status of your order and assist you.  Thank you!

How can I track my order?

There are several easy ways to track your order for your reference:

1. Track through your email

After placing your order, you will receive a confirmation email and a shipping email once your order has been fulfilled. Simply click the “View Your Order” button in your email to check the latest status.

2. Track through your customer account

If you created an account at checkout or before ordering:

• Log in to your account on our website.
• Go to Order History

• View Order: Select your order to view its details. You will see the tracking number and tracking link from the carrier.

  (Please note: the full order status page with timeline is only available through your email link.)

3. Track with the Shop App

If you use the Shop App and your order email matches your Shop account, your order will automatically appear in the app. You can track your package in real time through Shop’s tracking updates.

4. Haven’t received a tracking number yet?

Tracking becomes available once your order has been shipped. If you have not received shipping info after the processing time, please contact us, and we will be happy to assist you.