When will I receive my order?
From the time you place your order to the moment a friendly delivery person arrives at your door, the total estimated time is calculated as: Estimated Receiving Time = Production Time + Shipping Time.
Currently, it takes 4 - 7 weeks to make wedding dresses and 1- 4 weeks to make other dresses from the day you place an order.
You may check the specific production time, including the rush order service, on each product page.
The shipping time depends on the shipping method. The expedited shipping takes 3-10 business days for the shipment. The standard shipping takes 7-12 business days. The normal shipping takes 15-30 days for the shipment. The sooner you place an order, the sooner we start preparing your dress.
Here's the process for dresses:
Once your order is successfully placed, you will immediately receive a confirmation email from our system. If you have any changes, please contact us within 24 hours after placing the order, and we will be happy to assist you.
Our first team will also conduct an initial review of your order. If everything is in order (no issues with size, address, or other details), they will approve the order and forward it to our tailors to begin production. This process usually takes 1–3 business days.
Each product is made to order by our skilled tailors from scratch.
Once the product is completed and passes our quality inspection, we will arrange for shipment.
Your order will be shipped from our warehouses in the U.S. and China, and delivery time varies depending on your location, generally taking 3–15 business days.
If you are on a tight schedule, please leave a note with your required date when placing your order. We will give it special attention and contact you to confirm the final details. Alternatively, you can reach out to our customer service before placing your order, and we will respond as quickly as possible.
If you have any questions, feel free to contact us anytime via email. We are always happy to assist you.
That's it!
Every dress is made-to-order, so the turnaround time is the same, whether you order a standard-size dress or a made-to-measure custom.