What does my order status mean?
| My order status is |
That means |
Right now I can |
| On Hold |
Your order is currently incomplete, awaiting payment. Once we've received your payment, we will confirm it within 24 hours and begin processing your order. |
--Complete payment--Edit order--Delete this order |
| Pending |
Your order is currently incomplete, awaiting payment. Once we've received your payment, we will confirm it within 24 hours and begin processing your order. |
--Complete the payment by pressing the button "reorder"--Edit order--Delete this order |
| Processing |
We are confirming your payment and begin processing your order immediately |
--Check order details or progress--Request a change of shipping address |
| Complete |
Everything in your order has been packed and sent to the shipping address you provided. |
--Report missing or wrong products--Request a return or refund--Write a review |
| Canceled |
This order has been canceled. |
--Resolve a payment issue (for refunds) |
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