What does my order status mean?
| My order status | That means | Right now I can |
|---|---|---|
| Unfulfilled |
• We received your order, but it hasn’t shipped yet. • If your item is made-to-order, it is still in production. |
• Wait for production/processing • Confirm your shipping address • Contact us if you need to update details |
| Partially Fulfilled | • Part of your order has shipped, and the remaining items will ship separately. |
• Track the shipped items • Wait for the remaining items to finish processing • Check your email for multiple tracking numbers |
| Fulfilled | • Your entire order has been shipped. Tracking information is available. |
• Track your package using the tracking link • Follow delivery progress • Contact the carrier if there are delivery issues |
Additional Tracking Updates (Shop App or tracking apps)
If you use the Shop App or a tracking service, you may see more detailed updates such as “In Transit,” “Out for Delivery,” or “Delivered.” These come directly from the shipping carrier.
If you have any questions about your order status or need assistance, our customer support team is always here to help!