Cancellation and Changes Policy
Our order and shipping systems are designed for fast and efficient processing. As all our dresses are made-to-order, the tailoring process begins immediately once your order is placed.
Change Policy
If you would like to make changes to your order (e.g., color, size, or style), please contact us within 24 hours of placing your order. We will do our best to accommodate your request, but please note that some changes may incur additional fees, depending on the production stage. Changes requested after 24 hours may not be accepted.
Cancellation Policy
You may request to cancel your order within the timeframes below. Refund eligibility is based on how soon we receive your cancellation request after payment confirmation:
| Time Since Payment Confirmation | Refund Eligibility |
|---|---|
| 0- 24 hours | 90% of product price + full shipping refund |
| 24-72 hours | 70% of product price + full shipping refund |
| 72-120 hours | 40-60% of product price + full shipping refund |
| After 120 hours | 30% of product price + full shipping refund |
| After shipment | Cancellation not allowed |
Note:
Refund percentages apply to the product price only.
Shipping cost is fully refunded if the order has not yet shipped.
Once the order has shipped, it cannot be canceled.
Thank you for your interest in COCOMELODY. We are flattered that you are considering us for your special day! If you have any further questions, please get in touch. We are happy to help!