Cancellation and Changes Policy

Our order and shipping systems are designed for quick and efficient processing of your orders. It's vital to understand that all our dresses are made-to-order, and the tailoring process begins immediately upon placing your order.

If you wish to cancel or make changes to your order, kindly inform us within 24 hours of its placement. Feel free to reach out to us with your specific requests, and we'll do our best to accommodate them. Please keep in mind that certain changes may entail corresponding fees.

For detailed information on our cancellation policy, kindly refer to the section below:

●Orders canceled within 24 hours of payment confirmation will be eligible for a partial refund, consisting of the full shipping cost and 90% of the product purchase price.

●Orders canceled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 70% of the product purchase price.

●Orders canceled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 40%-60% of the product purchase price.

●Orders canceled beyond 120 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 30% of the product purchase price.

●Once the order has been shipped, cancellation is not allowed.

Thank you for your interest in COCOMELODY. We are flattered that you are considering us for your special day! If you have any further questions, please get in touch. We are happy to help!