Couture and Group Sale FAQS

Couture and Group Sale FAQS

Q:What is " CCMODA Couture"? 

Cocomelody has always treated every one of you as our BFF. In return for all your long-term support, Cocomelody decides to launch the “CCMODA COUTURE” collection, the production starts upon the group orders, and we only release the limited editions every round. We’ll return each discount selection to its original price when the big sale is over. We keep the custom-sizing service for this collection to give your fashion look a perfect fitting.

We wish to dress you to be the spotlight on any occasions.

Q:What Is Group Sale?

A:Group Sale, by definition, offers products and services at significantly reduced prices on the condition that a minimum number of buyers would make the purchase. Essentially, when you backup a design/collection that means you’re helping bring a product to life!
If an item reaches its funding goal in the allotted timeframe, we’ll make a batch of the product, which takes some time to produce. After they've been successfully made, they get shipped to our warehouse and that's when we ship out all the orders. It's surely an exciting process that many companies are starting to adopt. Pretty cool, huh?
Q:Why do people back Group Sale?
A:Many backers are inspired by a new idea, while others are motivated to pledge by a project's rewards — a copy of what's being produced, a big discount, a limited edition, or a custom experience related to the project.
Backing a project is more than just pledging funds to cocomelody. It's pledging your support to a creative idea that you want to see exist in the world.
Q: What is cocomelody obligated to do once a project is funded?
A:When a project is successfully funded, cocomelody processes all the orders immediately and ships the items as promised. And thanks again for your support!
Q:Am I Charged For Supporting a Group Sale Item?
A:Group Sale items are charged in full at time of purchase. We will email you as soon as a product succeeds or fails.
Cocomelody will refund the money if an item/project fails to reach its funding goal. We will process the refund in 1-2 working days as long we confirm this project fails. Once the refund has been processed by us, it usually takes 3 - 7 business days for the funds to be credited to your account, depending on your bank or payment service.
Please note that All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
Q:Can CocoMelody refund the money if a project is unable to fulfill?

A: Surely, cocomelody will refund the money if an item/project fails to reach its funding goal. We will process the refund in 1-2 working days as long we confirm this project fails. Once the refund has been processed by us, it usually takes 3 - 7 business days for the funds to be credited to your account, depending on your bank or payment service.
Please note that we do not accept cancellation during Group Sale timeframe.
Please note that All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
Q: Why is funding all-or-nothing?
A: All-or-nothing funding is a core part of any pre-order, group order/sale, or crowdfunding project and it has a number of advantages:
It's less risk for everyone. If you need $5,000, it's tough having $1,000 and a bunch of people expecting you to complete a $5,000 project.
It motivates. If people want to see a project come to life, they're going to spread the word.
It works. Of the projects that have reached 20% of their funding goal, 81% were successfully funded. Of the projects that have reached 60% of their funding goal, 98% were successfully funded. Projects either make their goal or find little support. There's little in-between.
Q: Can I return the group sale items if I don't like it?
Sorry that all the group sale items are final sale. We don't accept returns

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