Beloved Rewards FAQs
FREQUENTLY ASKED QUESTIONS about BELOVED REWARDS
Q: What is your "Beloved Rewards" program?
A: Cocomelody Beloved Rewards is our loyalty program that rewards you for shopping with us! It’s free and easy to join!
Q：Who can join the Beloved Rewards program?
A: Almost anyone! The program is open to all cocomelody Customers except for those who are part of our Partner Program.
Joining is easy and completely free! Just Create an Account on our website, and you'll instantly earn 100 points to kickstart your rewards journey. There are no membership fees or hidden costs - just our way of saying thank you for being a loyal customer!
Q: What are the different ways I can earn points?
You can earn points by making purchases, celebrating your birthday, following us on social media, sharing links, completing referrals, and posting product reviews. Check the "Ways to Earn" section on our rewards page for more details.
Q: How do I redeem my points?
To redeem your points, log into your account and visit the "Ways to Redeem" section on the Beloved Rewards page, or click "Review My Rewards Account" from your Customer Account Dashboard. Choose the discount coupon you want, redeem your points, and you'll receive a coupon code. Apply this code at checkout to enjoy your savings!
Coupons can be combined with promo codes, though some exclusions may apply.
Free shipping rewards apply to normal or standard shipping methods available at the time of order fulfillment. The shipping method used may differ from the one selected at checkout.
Q: Do my points ever expire?
Yes, points will expire after 12 months of inactivity. To keep your points balance active, simply make a purchase or engage with our loyalty program within that time frame. Check your account regularly to ensure you don't lose any earned points!
Q: How long is my VIP status valid?
VIP status is valid for 12 months from the date you qualify. You'll need to meet the tier requirements again within the next 12 months to maintain your status.
Q: How long do I have to use my redeemed coupons?
Redeemed coupons are valid for 12 months from the date of redemption, giving you plenty of time to enjoy your discounts.
Q: Do subscription orders qualify for reward loyalty points?
Yes, you'll earn points on every subscription order. For full access to your Beloved Rewards information, we recommend creating an account with the same email you used to place your orders. This ensures all your points and rewards are accurately tracked and accessible.
Q: What are the benefits of each VIP tier?
Our VIP tiers - Sparkle, Glamour, Prestige, and Elite - offer increasing benefits as you level up, such as exclusive offers, points multipliers, early access, free shipping, birthday rewards, and more. Check the "VIP Tiers" section on our rewards page for a detailed comparison.
Q: How do I maintain or upgrade my VIP status?
To maintain or upgrade your VIP status, continue earning points through purchases and engagement. Your spending in the last 12 months determines your tier status for the next year.
Q: Can I transfer my points to someone else?
Yes, members in the Glamour tier or higher can transfer points to others. This perk allows you to share your rewards with friends or family. Please contact our customer service team to initiate the process. We’ll assist you in transferring the points to your chosen recipient.
Q: What happens to my points if I return an item?
If you return an item, the points earned from that purchase will be deducted from your account. If a redeemed coupon was used on the returned item, the coupon will not be refunded.
Q: How do I refer a friend, and what rewards do I get?
To refer a friend, use the referral link provided in your account dashboard, widget or the referral section on the Beloved Rewards page. When your friend makes their first purchase, both you and your friend will receive a $10 reward. And you will also earn 50 points for a successful referral.
Q: Are there any limitations on earning points?
There's no maximum limit on the total points you can earn. However, points for social media actions can only be earned once per platform per action (e.g., following us on Facebook, Instagram, or TikTok). For details on eligible actions, please refer to the "Ways to Earn" section on our rewards page.
Q: How do I check my points balance and status?
Log in to your account on our website to view your points balance, VIP status, and available rewards. Your dashboard will provide a detailed breakdown of your earnings and redemptions.