How do I return my sample?
We include a prepaid return label in the box with your try-at-home samples to make processing your sample return a breeze! You'll just want to put the samples back in the box they arrived in (or in one of similar size and shape), attach the label onto the box, and get it postmarked for return within 3 calendar days of delivery.
Please note that our return labels will be depending on your location, you may need to drop the package off with a different shipper so do be sure to double check what the return label says.
We know that sometimes the label may become lost, slipping out when you first open the box or end up hiding between the box flaps, and if that happens, you can reach out to our amazing team of stylists to get a copy.
Because the return is approved prior to the order shipping out, you will not be able to process a return request through your cocomelody.com account like you would a real order.